Spa Policies

Want To Know What We Can Do For You?

We will continue to follow the safety protocols established when we reopened in June 2020. These include mask usage by all customers, staff, and students as well as temperature checks and social distancing for all customers and staff. We appreciate your continued support of these protocols as we strive to protect our customers, staff, and students. If you have any questions regarding our protocols please ask when you schedule your appointment. Thanks again for your support of Hands On Approach.


For your comfort, we recommend you arrive 15 minutes prior to your treatment. This gives you time to fill out some paperwork, be sure that you’re on time, and just relax.

Friday and Saturday appointments, appointments of 2 hours or longer, and all spa packages require a 50% deposit to hold the appointment. A minimum of 24 hours’ notice of cancellation of the appointment will be required for the deposit to be refunded.

Age Limitation

Clients 16 – 17 years of age must have parental or guardian consent. Parents or guardians must sign a Personal Health Information form. Clients aged 16 and younger must have a parent or guardian in the room with them during their treatment.


We know Dallas traffic is a challenge! Massage therapy appointments are scheduled back-to-back, so plan ahead to arrive on time.

New clients should arrive 15 minutes early in order to fill out new client paperwork. Late arrivals will result in a shortened appointment in order to prevent delays for other clients.


In consideration of our hardworking therapists, cancellations must be received at least 24 hours prior to the service time or the full fee will be charged.


This is a place of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by refraining from bringing cell phones or pagers to the spa.

Courtesy Cues

Smoking, alcoholic beverages, food, and cellular phone use are prohibited. Child care is not provided. As a courtesy to our other clients, please make prior arrangements.

For Your Comfort

Increase your intake of water before and after massage treatments. Refrain from shaving in the 24 hours prior to receiving treatments.

During all treatments, your body will be fully draped. Only the specific body area being treated will be exposed. Please leave all valuables at home.


Gratuities are not included in the price of any Hands On Approach services. Gratuities are appreciated and necessary for happy therapists.

Late Arrival / Deposits

Arriving late will simply limit the time for your treatment, thus decreasing its effectiveness and your relaxation time. Your treatment will end at the scheduled time so the next guest will not be delayed. The full price of your treatment will be charged.

Student Requests

All student appointments are randomly assigned. Gender preferences are honored, but requests for appointments with specific students are not guaranteed. Gender preference may be requested when booking professional massage services.

Special Needs

Each client is unique, so please let us know in advance if you have medical conditions such as allergies, heart conditions, diabetes, pregnancy, etc. This will allow us to personalize your services and maximize your comfort.