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Check-In
For your comfort, we recommend arriving 15 minutes before your treatment. This gives you time to complete paperwork, ensure you’re on time, and relax.
All appointments require a 50% deposit to hold. You must provide at least 24 hours’ notice to cancel an appointment to receive a refund of the deposit.
Age Limitation
Clients aged 16 –17 must have parental or guardian consent. Parents or guardians must sign a Personal Health Information form. Clients aged 16 and younger must have a parent or guardian in the room with them during their treatment.
Arrival
We know Dallas traffic is a challenge! Massage therapy appointments are scheduled back-to-back, so plan ahead to arrive on time.
New clients should arrive 15 minutes early to complete the paperwork. Late arrivals will result in a shortened appointment in order to prevent delays for other clients.
Cancellations
To support our hardworking therapists, please notify us of any cancellations at least 24 hours before the scheduled service time; otherwise, the full fee will be charged.
Considerations
This is a place of tranquility and relaxation. Please respect other spa guests’ quiet and privacy by refraining from bringing cell phones into the spa.
Courtesy Cues
Smoking, alcoholic beverages, food, and cellular phone use are prohibited. Child care is not provided. As a courtesy to our other clients, please make arrangements in advance.
For Your Comfort
Increase your water intake before and after massage treatments. Refrain from shaving for 24 hours before receiving treatments.
During all treatments, we will fully drape your body. Only the specific body area being treated will be exposed. Please leave all valuables at home.
Gratuities
Gratuities are not included in the price of any Hands On Approach services. Gratuities are appreciated and help keep therapists happy.
Late Arrival / Deposits
Arriving late will limit your treatment time, reducing its effectiveness and your relaxation time. Your treatment will end at the scheduled time so the next guest isn’t delayed. The full price of your treatment will be charged.
Student Requests
Students perform only light-to-medium-pressure, full-body, non-focused massage. All student appointments are randomly assigned. We honor gender preferences, but we can’t guarantee appointments with specific students. You may request a gender preference when booking professional massage services.
Special Needs
Each client is unique, so please let us know in advance if you have any medical conditions, such as allergies, heart conditions, diabetes, or pregnancy. This will allow us to personalize your services and maximize your comfort. Absolutely no outside products can be used for the safety of our therapists.