Day Spa Policies

In order to exceed your expectations, please review our day spa policies before booking your appointment.

Check Ins

For your comfort, we suggest that you arrive 15 minutes prior to your treatment, allowing time to fill out some paperwork, to be sure that you are “on-time”, and just to relax before your appointment.

Late Arrivals

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your relaxation time. Your treatment will end at the scheduled time so the next guest will not be delayed. The full value of your treatment will be applied.


In consideration of our hardworking therapists, cancellations must be received at least 24 hours prior to the service time or the full fee will be charged.


All Saturday appointments, Spa packages, massage appointments of 2 hours or more, or recurrent no shows require a 50% deposit when booking. 24 hour notice is required for cancellation or the deposit is not refundable.


Gratuities are not included in the price of any Hands On Approach services.

Additional Considerations

This is a place of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by refraining from bringing cell phones and other electronic devices to the spa. Thank you.